Contact information

Contact Information

1. Overview

This page provides information on how to contact us regarding orders, products, or any queries relating to our website and services.

We aim to respond to all enquiries promptly and in accordance with applicable UK and EU consumer protection requirements.

2. Business Details

Business Name: Manchester Detailing Supplies Limited
Registered Address: Damhouse, Astley Hall Drive, Manchester, M297TX
Country of Operation: United Kingdom

Company Registration Number: 10652708

3. How to Contact Us

You can contact us using the following methods:

Email: info@thedetailingbooth.co.uk
Contact Form: Available via our website

We aim to respond within 1–2 working days.

4. Customer Support

Our support team can assist with:

  • order enquiries and updates
  • returns and refunds
  • product advice and usage guidance
  • complaints and dispute resolution

5. EU Consumer Contact Rights

If you are a customer based in the European Union, you have the right to:

  • contact us using clear and accessible communication channels
  • receive responses within a reasonable timeframe
  • obtain information about your order, rights, and any complaints

We will handle all enquiries in line with applicable EU consumer protection laws.

6. Complaints Procedure

If you are not satisfied with our service, you may submit a complaint by contacting us directly.

Please include:

  • your order number (if applicable)
  • a clear description of the issue
  • any supporting evidence (e.g. photos)

We aim to resolve complaints fairly and promptly.

7. Alternative Dispute Resolution (EU Customers)

If you are located in the European Union and are not satisfied with how we have handled your complaint, you may be entitled to refer your dispute to an Alternative Dispute Resolution (ADR) provider.

You may also use the European Commission’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr

8. Business Hours

Our standard business hours are:

Monday to Friday: 09:00 - 17:00
Weekends & Public Holidays: Closed (or limited support)

9. Updates to This Information

We may update this Contact Information page from time to time to reflect changes to our business or legal requirements.

10. Response Commitment

We aim to:

  • acknowledge enquiries promptly
  • provide clear and helpful responses
  • resolve issues as quickly as possible

Customer satisfaction is important to us, and we strive to provide a professional and reliable service at all times.