Refund policy

Returns & Refunds Policy

1. Overview

We want you to be satisfied with your purchase. This policy explains your rights and our procedures for returns, refunds, and exchanges.

This policy complies with UK consumer protection laws, including the Consumer Contracts Regulations 2013.

2. Your Right to Cancel (Distance Selling)

2.1 You have the right to cancel your order within 14 days of receiving your goods.

2.2 To exercise this right, you must notify us within the 14-day period.

2.3 Once cancelled, you have a further 14 days to return the goods.

3. Return Eligibility

To qualify for a return:

  • items must be unused

  • items must be in original packaging (where possible)

  • items must be in a resalable condition

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

Due to the nature of car detailing products, we cannot accept returns for:

  • opened or used chemical products

  • items unsealed for safety or hygiene reasons

  • customised or made-to-order products

  • perishable goods

5. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect:

  • contact us as soon as possible

  • provide photos where applicable

We will:

  • offer a replacement, repair, or refund

  • cover reasonable return shipping costs

6. Return Shipping

6.1 You are responsible for return shipping costs unless:

  • the item is faulty

  • the item was sent in error

6.2 We recommend using a tracked shipping service, as we are not responsible for lost returns.

7. Refund Process

7.1 Once your return is received and inspected, we will notify you of the outcome.

7.2 If approved, your refund will be processed within 14 days using your original payment method.

7.3 Original shipping costs are non-refundable unless:

  • the item is faulty

  • the item was sent incorrectly

8. Product Use Responsibility

Due to the specialist nature of detailing products:

  • you must follow all instructions and safety guidance

  • you must test products on a small, inconspicuous area before full use

We cannot offer refunds for:

  • damage caused by misuse

  • incorrect application

  • incompatibility with surfaces

9. Exchanges

We only replace items if they are defective or damaged. If you require an exchange, please contact us.

10. Late or Missing Refunds

If you have not received your refund:

  • check your bank account

  • contact your payment provider

If the issue persists, contact us directly.

11. Contact

For returns, refunds, or exchanges, please contact us via the details provided on our website.