Terms of service

Terms of Service

1. Overview

This website is operated by us via the Shopify platform. Throughout the site, the terms “we”, “us” and “our” refer to our business.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein (including our Privacy Policy, Returns & Refunds Policy, and Cookie Policy).

If you do not agree to these Terms, you must not use our website or services.

2. Online Store Terms

2.1 You confirm that you are at least the age of majority in your country of residence.

2.2 You must not use our products for any illegal or unauthorised purpose.

2.3 You must not transmit any worms, viruses, or destructive code.

A breach of these Terms will result in immediate termination of your access to our services.

3. General Conditions

3.1 We reserve the right to refuse service to anyone at any time.

3.2 We may modify or discontinue the Service without notice.

3.3 Content on this site must not be reproduced, duplicated, or exploited without written permission.

4. Products and Services

4.1 We sell car detailing products, including chemicals, coatings, tools, and accessories.

4.2 We reserve the right to:

  • limit sales by region or customer

  • limit quantities

  • discontinue products at any time

4.3 We do not guarantee that product descriptions or images are completely error-free.

5. Chemical Products & Safe Use

5.1 Many products sold may contain chemicals requiring careful handling.

5.2 You agree to:

  • read all labels and instructions before use

  • follow all safety guidance and warnings

  • use appropriate protective equipment where necessary

5.3 You must test all products on a small, inconspicuous area before full application.

5.4 We are not liable for damage caused by:

  • misuse or incorrect application

  • failure to follow instructions

  • incompatibility with surfaces or materials

6. Orders and Billing

6.1 We reserve the right to refuse or cancel any order.

6.2 You agree to provide current, complete, and accurate purchase information.

6.3 We may cancel orders where we suspect fraud or unauthorised activity.

 

6.a High-Risk Product Waiver

Certain products sold on this website are classified as high-risk products. These may include, but are not limited to, ceramic coatings, paint correction compounds, strong cleaning chemicals (e.g. acids, alkalis, degreasers), and other specialist detailing products.

By purchasing and/or using these products, you acknowledge and agree to the following:

  1. Use at Your Own Risk
    High-risk products are used entirely at your own risk. Improper use may result in damage to vehicles, surfaces, materials, or personal injury.

  2. User Responsibility
    You are solely responsible for:

    • ensuring you have the necessary knowledge, skill, and experience to use the product safely;

    • reading and following all product instructions, labels, and safety data sheets (SDS);

    • using appropriate personal protective equipment (PPE);

    • testing the product on a small, inconspicuous area before full application.

  3. No Liability for Damage
    To the fullest extent permitted by law, we shall not be liable for:

    • paint damage, staining, etching, or surface defects;

    • incorrect application or over-application;

    • incompatibility with specific paints, wraps, finishes, or materials;

    • any indirect or consequential loss resulting from product use.

  4. Professional Use Disclaimer
    Where products are used in a professional or commercial setting (including by detailers or businesses), you accept full responsibility for:

    • any work carried out using the product;

    • any claims arising from services provided to third parties;

    • ensuring appropriate insurance and training are in place.

  5. No Guarantee of Results
    We do not guarantee specific results from the use of any high-risk product, as outcomes may vary depending on technique, environment, and surface condition.

  6. Limitation
    Nothing in this section excludes or limits liability where it cannot be excluded under the laws of England and Wales, including liability for death or personal injury caused by negligence.

7. Pricing and Payment

7.1 Prices are displayed in GBP (£) unless stated otherwise.

7.2 Prices are subject to change without notice.

7.3 Payment must be made in full at checkout via available payment methods.

8. Shipping and Delivery

8.1 Orders are processed within a reasonable timeframe (typically 1–3 working days).

8.2 Delivery times are estimates and not guaranteed.

8.3 Risk transfers to you upon delivery.

8.4 International orders may be subject to customs duties and taxes, which are your responsibility.

9. Returns and Refunds

9.1 Our Returns & Refunds Policy forms part of these Terms.

9.2 You have the right to cancel eligible orders within 14 days of receipt.

9.3 Returns must meet our stated conditions (unused, resalable, etc.).

9.4 We do not accept returns for opened chemical products or used items unless faulty.

10. Consumer vs Trade Customers

10.1 Consumers are individuals purchasing for personal use.

10.2 Trade or professional customers:

  • assume responsibility for commercial use

  • must ensure proper training and safe application

  • accept all risks associated with professional use

10.3 Consumer protection rights apply only to eligible consumers.

11. Professional Use Disclaimer

11.1 Products used in professional detailing environments are used entirely at your own risk.

11.2 We are not liable for:

  • damage to customer vehicles

  • business losses or downtime

  • claims arising from professional services

12. Subscriptions, Bundles, and Wholesale

12.1 Subscription services (if offered):

  • renew automatically unless cancelled

  • can be cancelled prior to renewal

12.2 Bundles must be returned in full for refunds unless faulty.

12.3 Wholesale or bulk orders may be subject to separate terms and may not qualify for standard consumer return rights.

13. Third-Party Services

13.1 Our store is hosted on Shopify.

13.2 Payments and certain services may be processed by third-party providers.

13.3 We are not responsible for issues arising from third-party services.

14. Accuracy of Information

14.1 We are not responsible if information on this site is inaccurate, incomplete, or outdated.

14.2 Content is provided for general information only.

15. Intellectual Property

15.1 All content on this website is owned by or licensed to us.

15.2 You may not use our content without permission.

16. Prohibited Uses

You are prohibited from using the site:

  • for unlawful purposes

  • to violate regulations or laws

  • to infringe intellectual property rights

  • to upload malicious code

  • to collect personal data of others

17. Limitation of Liability

17.1 To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss.

17.2 We are not liable for:

  • damage caused by product misuse

  • incorrect application of detailing products

  • failure to follow safety guidance

17.3 Nothing excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.

18. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

  • misuse of products

  • breach of these Terms

  • violation of any law or third-party rights

19. Termination

We may terminate or suspend access to our Service immediately, without notice, if you breach these Terms.

20. Changes to Terms

We reserve the right to update or replace these Terms at any time.

Continued use of the website constitutes acceptance of any changes.

21. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

22. Contact

For any questions regarding these Terms, please contact us via the details provided on our website.