Shipping policy

Shipping Policy

1. Overview

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store hosted on Shopify.

2. Order Processing

2.1 Orders are typically processed within 1–3 working days (excluding weekends and public holidays).

2.2 Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.

2.3 During busy periods (e.g. sales, product launches), processing times may be slightly longer.

3. Shipping Methods and Delivery Times

3.1 Delivery options and estimated timeframes are shown at checkout.

3.2 Estimated delivery times (UK):

  • Standard Delivery: 2–5 working days

  • Express Delivery: 1–2 working days

3.3 International delivery times vary depending on destination and courier.

3.4 All delivery timeframes are estimates and are not guaranteed.

4. Shipping Costs

4.1 Shipping costs are calculated at checkout based on:

  • order size and weight

  • delivery location

  • selected shipping method

4.2 Any free shipping promotions will be clearly stated on the website.

5. Dispatch and Tracking

5.1 Once your order has been dispatched, you will receive a confirmation email.

5.2 Where available, tracking details will be provided so you can monitor your delivery.

6. Delivery Responsibility

6.1 It is your responsibility to ensure that:

  • delivery details are accurate

  • someone is available to receive the order (where required)

6.2 We are not responsible for delays caused by:

  • incorrect delivery information

  • missed deliveries

  • courier issues beyond our control

7. Risk and Ownership

7.1 Risk in the goods passes to you upon delivery.

7.2 Ownership of the goods transfers once full payment has been received.

8. Delays and Lost Parcels

8.1 If your order is delayed, please allow additional time during peak periods.

8.2 If your order appears to be lost:

  • contact us as soon as possible

  • we will investigate with the courier

8.3 Claims for lost items may be subject to courier investigation timeframes.

9. Damaged Deliveries

9.1 If your order arrives damaged:

  • contact us promptly

  • provide photos of the packaging and items

9.2 We will assess the issue and offer a replacement or refund where appropriate.

10. International Shipping

10.1 We ship internationally where available.

10.2 International orders may be subject to:

  • import duties

  • taxes

  • customs clearance fees

10.3 These charges are the responsibility of the customer and are not included in the product or shipping price.

10.4 We are not responsible for delays caused by customs.

11. Restricted and Hazardous Items

11.1 Some detailing products (such as chemicals or liquids) may be subject to shipping restrictions.

11.2 We reserve the right to:

  • restrict shipping of certain products to specific locations

  • cancel orders where shipping regulations prevent delivery

12. Incorrect Address or Failed Delivery

12.1 If an order is returned to us due to:

  • incorrect address

  • failed delivery attempts

You may be required to pay additional shipping fees for re-delivery.

13. Contact

If you have any questions about shipping or your order, please contact us via the details on our website.